How to order

If you have queries or issues regarding any Panini collection, our Customer Services will be pleased to help you out. PLEASE CLICK ON "CONTACT US".

However, before contacting us, why not check here below to see if you find an answer to your query or issue?

Who can purchase products on sale on this website?

This service is reserved to customers who purchase for personal use and can provide a delivery address in United States of America.

How long do stickers remain available?

You can order individual stickers for up to 2 years after releasing date (subject to availability).

How long is my order likely to take?

Please allow around 15/20 days for an online order, or 30/35 days for a mail order.

How can I find my nearest stockist?

Panini products are stocked in all leading newsagents.

Can I order online?

You can order Panini full sets online - please visit our Online Store in the Collections section and follow the instructions. You can also order your Missing Stickers online - please click the link in our Online Store in the Missing stickers/cards section and follow the instructions.

How many missing sticker can I order?

It depends on the collection. Between 40 and 100 stickers.

Cart with both collections and missing stickers

The only delivery way allowed is by express courier. The cost of shipping fees will be associated with the collections in your cart.

How to track your delivery

Missing sticker orders are sent by Asendia “mailbox” system. Once your package is shipped, you’ll receive an email with a link to the courier to track your order. You can also track the delivery by accessing the order history.

Tax and custom duties on online purchase: who is charged of?

As the destination of your online purchase is a non-EU country, you are liable to pay any inbound duties and Tax/VAT which your local customs authority deems appropriate.

Who is responsible for payment of any duties and taxes and how are they calculated?

The payment of duties and taxes on online Panini orders are the responsibility of the receiver.
Customs authorities take into account several different elements when calculating customs duties and taxes. In general, they base these calculations upon the goods description provided and its associated HS code (Harmonized System, that is a specific nomenclature involved in labeling products). However, other factors – such as origin country, the value and reason for import – may also contribute to the overall value. Kindly contact your customs office for more information.

Why was I asked by the courier to pay additional charges to have my package delivered?

To ensure the courier can deliver your goods in shortest possible time after entering your country or customs union, it anticipates the amount to customs authority on your behalf.
You will not be paying to courier any further shipping costs. Rather, you will be asked instead to pay customs duties, Tax/VAT and other import charges related to customs clearance in your home country, as per local regulations.

Wishlist

The wishlist allows users to place the products in a list and save them as favorites. Users also have the chance to share via e-mail the wishlist, entering a list of email addresses and adding a message.